Ask a plain-language question and get a real answer from your own data, or tell it what happened today -- nothing changes until you review and approve it.
Each tool suggests. You review and approve. Suggestions are based on your own data and are never guarantees.
Sample figures on this page are illustrative examples, not real customer data.
One score per member that combines attendance, payments, bookings and engagement, so you can see who is doing well and who may need attention.
Sample: Health 38, needs attention. Fewer visits over three weeks and one unpaid invoice. (Example)
Highlights members with a potential churn risk and the signals behind it, so your team can reach out early.
Sample: 42 members show potential churn risk this month. (Example)
Review At-Risk MembersPoints out potential revenue opportunities in your data, with the reason and a suggested next step for each.
Sample: potential revenue opportunity. 18 members who train four or more times a week are on a basic plan. (Example)
Ask questions about your business in plain language and get answers drawn from your own data.
Which members have not visited in 30 days?
Lists the members from your attendance data, with their last visit date.
How did revenue this month compare with last month?
Shows both totals from your payments and the difference.
Which classes are least booked?
Ranks classes by bookings and capacity.
Draft a renewal reminder for memberships ending this week.
Writes a draft for you to review. It is not sent until you approve.
Built with guardrails
Suggests campaigns and drafts the message. Nothing is sent until a person approves it.
Sample: a win-back message for members inactive for 14 days, waiting for your approval. (Example)
From suggestion to approved message
Always reviewed by your team before anything reaches a member.
A prioritised daily list of follow-ups for your team, built from risk, trial, renewal and attendance signals.
Track how engaged your members, classes and trainers are over time.
Sample: Tuesday evening attendance is up 18%. (Example)
Daily Brief
What should I focus on today?
Shows your top items for today: members to follow up with, trials ending soon and renewals coming up.
Member Follow-up
Which members have not visited in 30 days?
Lists the members from your attendance data, with their last visit date.
Revenue
How did revenue this month compare with last month?
Shows both totals from your payments and the difference.
Daily Entry
Today we had 94 visits, 3 new members and 2 cancellations.
Got it -- visits: 94, new members: 3, cancellations: 2. Added to today’s daily log once you confirm.
Welldesk AI is an interface to the platform you already trust, not an open door to your database. Every conversation runs through the same rules your staff already follow.
The same protections described throughout this page, brought together in one place.
Your data stays inside your business
Answers follow each person’s role and permissions
No invented numbers
Facts and recommendations are shown separately
Approval before sensitive actions
Every answer cites the exact record it came from -- your own schedule, ledger, and member roster, never a guess.
How are Thursday evening classes performing compared to last month?
Thursday 6:30 PM Reformer Pilates is running at 96% capacity with an 8-person waitlist (+14% vs last month). The 7:30 PM Mobility session has dropped to 38% attendance (-22% vs last month).
Draft an automated re-engagement message for members absent 21+ days.
44 matched members. Channel: WhatsApp priority, email fallback. Predicted conversion rate: 26.4%.
Welldesk AI proposes; a real member of your staff approves or declines every single action before it goes out.
SMS and email drafted for memberships expiring within 7 days.
Smart retry sequence ready to launch for unpaid accounts.
No dashboards to interpret -- a plain-language read on who is thriving and who needs a check-in.
Thriving -- 4x/week cadence, fully engaged
Attends consistently, recently referred a friend, and redeemed her loyalty reward last week.
At risk -- attendance down sharply
Check-ins dropped from 3x/week to once in the last 18 days; no app activity since.
Measurable member retention impact
A prioritized watchlist of members showing early cancellation signals, ranked by urgency.
Attendance down 75% over 18 days; zero app activity.
Missed her usual Tuesday class three weeks running.
Payment method expiring in 6 days, no update on file.
Set the parameters and Welldesk AI drafts the copy -- you approve, edit, or discard before anything sends.
Real-time answers pulled directly from your schedule, entitlements, and facility policies -- no front-desk queue required.
Your membership includes 2 complimentary guest passes per month; you have 1 remaining this billing cycle.
Your membership renews on the 1st of next month via your card on file. No action needed.
AI tools can never permanently remove or delete member data -- every action is additive or reversible by a human.
No AI-proposed action ever ships without a real staff member's explicit, one-click approval.
Every answer is grounded in your own verified records -- never a hallucinated guess dressed up as fact.
Usage is metered in simple, plan-included credits, so there is never a surprise AI bill.
No gimmicks, no cartoon robots -- just fewer manual hours behind a desk.
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